About: Our Policies

Humanitarian & Eco-Statement

We respect the United Nations Kimberley Process Certification Initiative to stem the flow of conflict diamonds.  To learn more about this initiative, visit the Kimberley Process website

To do our part, Hershal Wiggins Designs only uses suppliers of conflict-free diamonds, fair trade gemstones, and reclaimed metals.

Privacy Statement

Hershal Wiggins Designs is committed to protecting your privacy.  We will not sell or disclose any information that you provide to us with a third party.  We will not use your information for any purposes other than those to which you have consented.

Opt in Mailings - If you so choose, you may join our mailing list.  We may use the information we collect to periodically notify you about special offers, or of our upcoming shows.  We have an opt-in policy, meaning that we won’t put you on our mailing list unless you ask to be there and will remove you promptly if you so desire.  We do not believe in SPAM advertizing.

Custom Orders

Custom Orders require a non-refundable deposit of 50% the agreed price.  The balance is due, in full, upon completion of the work.

Customers will be notified before work begins.  Custom Orders generally take between one to four weeks to produce. 

The customer is responsible for providing accurate ring, bracelet or necklace sizes for custom orders.  If an item is made to the specified size and it does not fit, there will be a $10 resizing fee.

ALL rings and are considered custom orders.

Payment Information

We currently accept PayPal for credit and debit card transactions.

The charge on your credit card through PayPal will show our company name as: It’s Personal Now.

Shipping Information

Items displayed on our site are shipped 1-3 working days after receipt of payment.  You will receive confirmation from us when payment has been recveived.

All packages with contents worth over $50.00 are insured.

We prefer to use the United states Postal Service for shipping, although we do our best to accomodate clients who have specific shipping requirements.

International Buyers - If your item doesn’t arrive when expected, PLEASE contact us in a timely manner so we can attempt to locate the package using the USPS customs form.

Return Policy

Should there be any problems with your item, please contact us first to make arrangements.

You may request to return any non-custom item within 14 days of purchase for full refund or credit.  Item(s) must be returned in original condition and packaging with tags intact.

Buyer will pay the necessary shipping for a returns.

Items appearing in the "SALE section" are non-returnable.

Additional Policies for Dealers

We require dealers to register with us to obtain a user-id and password to our Dealer’s-Only section.  We require that dealers provide specific information including, but is not limited to, their reseller number, JBT ID, and references.  All information collected is subject to the conditions of our privacy policy shown at the top of this page. 

Hershal Wiggins Designs  ~  Philadelphia, PA  ~  215-796-3225  ~ 

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